0416 186 166
Onsite Computer Repairs & IT Support - Melbourne's Northern Suburbs
Computer Repairs & IT Support in Melbourne's Northern Suburbs
Need computer repairs Melbourne homes and businesses can trust? I’m Mark — 16+ years local, based in Mernda, and I come to you anywhere across the northern suburbs, from Greensborough up to Wollert and across to Craigieburn. No call-centre. No junior tech. You book, and I turn up.
No call-centre. No junior tech on their second week. You book, and I turn up.
Homes and small businesses across Melbourne's north
I’m the person you call when your computer is driving you up the wall and you just want it working again — without being talked over, upsold, or left without your machine for a week. I work on Windows PCs, Macs, laptops, tablets, phones, Wi-Fi, printers and smart TVs. If it has a screen and a power cable, there’s a good chance I can help..
I’m the outside IT person who keeps your office running — fixing what breaks, setting up what’s new, and being reachable when something goes wrong on a Tuesday morning before a client walks in. I work with sole traders, tradies, clinics, accountants, cafes and small teams of roughly 1–20 people who don’t need (or want) a full-time IT department.
Why Melbourne's Northern Suburbs Choose Express IT Support
We come to you — onsite at home or your office, no dropping anything off
No Fix, No Fee — if I can’t solve it, you don’t pay
30-Day Guarantee — every repair backed for a full month
Same or next-day service — most jobs booked within 24 hours
16+ years local — serving Melbourne’s north since 2009
Plain English — no jargon, no upsell, no confusing tech talk
79+ Google reviews — real customers, real results (link to your Google reviews page)
Homes and small businesses — one reliable local tech for everything
Computer Repairs Melbourne Can Count On — What I Fix
Rather than list every problem under the sun, here are the jobs I actually get called out for most weeks:
Slow, crashing or frozen computers — Windows or Mac, desktops or laptops. Usually fixed onsite in under an hour.
Laptop hardware — dead screens, broken keyboards, battery replacements, charging ports, fans and hinges.
Virus, ransomware and scam pop-ups — including the “Microsoft just called me and remote-controlled my PC” job, which I see at least twice a month.
Data recovery — from failed hard drives, SSDs, USB sticks, SD cards and phones. If the drive still spins, there’s usually a way.
Wi-Fi and NBN problems — dropouts, dead zones, poor speeds, router replacements, mesh setups for larger homes.
New computer setup — transferring files, email, photos, licences and passwords from the old machine so the new one feels like home.
Small business IT — file sharing, shared printers, Microsoft 365, backups, staff onboarding, cyber-security basics, remote access.
The rest — smart TVs, printers that won’t print, iPads that won’t sync, security cameras, Google/Apple accounts you’re locked out of.
You deal with me, every time
The one thing that sets Express IT Support apart from the larger shops is simple: I do the work myself. When you book, Mark turns up — not a rotating roster of techs, not a franchisee, not someone reading from a script.
I remember your setup. If you rang me a year ago for a Wi-Fi issue and your network is throwing the same symptoms, I already know your house, your router and where the dead spots are.
You get a straight answer. If something isn’t worth fixing, I’ll tell you. If the cheaper option is to replace rather than repair, I’ll say so and explain why.
No upsell. I don’t push software packages or monthly “plans” you don’t need. You pay for the job, that’s it.
No Fix, No Fee. If I can’t solve it, you don’t pay. That’s not marketing — that’s how every job runs.
30-Day Guarantee. If the same problem comes back within 30 days, I come back at no charge.
I’ve been doing this since 2009, which is long enough to have seen almost every version of Windows, every generation of MacBook, every dodgy NBN connection and every new cryptolocker doing the rounds. That experience is the difference between “we’ll need to reformat the whole thing” and “I know exactly what this is, give me 20 minutes.”
From your call to a working computer
You ring or message me. 0416 186 166. Tell me what’s happening in plain English — “it won’t turn on”, “the internet keeps dropping”, “I think I clicked something dodgy” is enough.
I give you a realistic estimate. I’ll tell you what I think it is, roughly how long it’ll take and roughly what it’ll cost. If I can fix it over the phone in two minutes, I’ll do that and not charge you.
I come to you. Most northern-suburbs jobs are same-day. I bring the tools, the spare parts I can carry and a clean copy of Windows / macOS if we need it.
I fix it in front of you. You see what the problem was and what I did. No black-box “we took it away for a week”.
You only pay if it’s fixed. Card or bank transfer on the spot. I email you the invoice.
PC & Laptops
Comprehensive technical assistance for PCs and laptops, including hardware diagnostics, software troubleshooting, system optimisation, and resolving performance issues to ensure smooth and efficient operation.
Gaming Computers
From building to upgrading I've got you covered, specialised support for gaming rigs, encompassing graphics card optimization, driver updates, performance tuning, and resolution of gaming-related problems to enhance your gaming experience.
Office
Tailored support for office setups, covering email configuration, software installations, productivity suite troubleshooting (e.g., Microsoft Office), and general IT assistance to maintain a productive work environment.
Data Recovery
Expert data recovery services to retrieve lost, deleted, or corrupted data from various storage devices, minimising data loss and restoring valuable information.
Networking
Professional network support, including router setup, network diagnostics, resolving connectivity issues, and ensuring secure and stable network connections for efficient data transfer.
Cloud Storage
Assisting with cloud storage solutions like Google Drive, Dropbox, or Microsoft OneDrive, including account setup, file synchronisation, and troubleshooting cloud-related syncing problems.
Phones & Tablets
Comprehensive support for Phones & Tablets: Clean up software, remove viruses, and transfer data hassle-free. Enhance security, optimise battery life, and troubleshoot apps for a seamless mobile experience.
Printer Setup
We specialize in seamless printer setup for small businesses, configuring devices, ensuring compatibility, and enabling efficient printing solutions tailored to your specific needs and workflow requirements.
Frequently Asked Questions
Every job is different, so the honest answer is — it depends on the problem. I always ask a few questions before giving a price so I’m not guessing and you’re not surprised. Call or text me on 0416 186 166 and I’ll give you a straight estimate. And if I can’t fix it, you don’t pay anything.
Both options are available. I can come to your home or office across Melbourne’s northern suburbs, or you’re welcome to drop your device off if that suits you better. Most customers prefer onsite — it means nothing gets unplugged and I can test everything in its own environment.
Most jobs are booked same-day or next-day. I know how disruptive it is to be without your computer, so I try to get to you as fast as possible.
I cover a wide area across Melbourne’s northern suburbs — Mernda, Doreen, South Morang, Epping, Mill Park, Bundoora, Greensborough, Diamond Creek, Eltham, Thomastown, Lalor, Craigieburn, Wollert, Reservoir, Preston, Northcote, Ivanhoe, Heidelberg and many more. Not sure if you’re in my area? Just call — if you’re in Melbourne’s north, chances are I’m already nearby.
In my experience, almost everything can be fixed — it really comes down to whether the repair cost makes sense against the value of the machine. I’ll always give you an honest assessment upfront. And if I genuinely can’t solve the problem, you don’t pay. That’s my no fix, no fee promise.
Yes — I work on Windows PCs and Apple Macs, laptops and desktops of all makes and models. I also help with printers, Wi-Fi, smart TVs, tablets and general tech setup. If it has a screen and a power cable, there’s a good chance I can help. The one exception is phone screen replacements — that’s not something I take on.
Most common jobs — slow computers, virus removal, software problems — are sorted during the onsite visit, usually within an hour or two. Hardware repairs like screen or keyboard replacements may take a day or two if parts need ordering, but I’ll always let you know upfront.
In most cases, yes. If the drive still spins, there’s usually a way to get your data back. For more complex jobs I work with a trusted third-party data recovery specialist, so even the trickier cases have options. It’s always worth asking before writing anything off.
Absolutely. I work with both home users and small businesses — sole traders, tradies, clinics, cafes, accountants and small teams. If you need reliable IT support without the cost of a full-time IT department, that’s exactly what I do.
Computer Repairs & IT Support Across Melbourne's Northern Suburbs
We provide onsite computer repairs and IT support for homes and businesses across a wide area of Melbourne’s north. Click your suburb below to see local service details — or call 0416 186 166 and we’ll come to you.
Can’t see your suburb? Give me a call — if you’re in Melbourne’s north, odds are I’m already passing through this week.
Got a Tech Problem? We'll Come to you
Whether you’re a home user with a slow or virus-infected computer, or a business owner who needs reliable onsite IT support — Express IT Support is your local solution across Melbourne’s northern suburbs. 📞 Call or text: 0416 186 166 💬 Message us on Facebook Messenger 📋 Fill out our quick online quote form We respond fast and can usually book a same-day or next-day visit. No fix, no fee. 30-day guarantee. Proudly local.